Services
Customer Support & Multilingual Helpdesk
Become your customers' favorite brand through responsive and professional customer service. I manage your frontline support (queries, after-sales, Helpdesk) in 3 languages (EN/FR/NL) with the technical precision of an IT student.
Regions
- 100% Remote work
Indicative pricing
Approximate rates — open to discussion based on your needs.
- One-off assignment: 38 € / hour
- Monthly package (20 h): 720 € (Ideal for ensuring daily presence on your channels)
- Specific support project management: Quoted on request.
- Customer Satisfaction (CSAT) reporting included in all monthly packages.
More information
Guaranteed flawless communication: no clumsy machine translations, just real human responses in English, French, and Dutch.
Perfect for E-commerce, Web Agencies, and SaaS (Software as a Service) startups.
Perfect for E-commerce, Web Agencies, and SaaS (Software as a Service) startups.
What I offer
- Helpdesk & Tier 1 Technical Support: Resolving frequent user issues, step-by-step guidance, and technical bug qualification before escalating to your developers.
- Omnichannel Management (Tickets, Emails, Live Chat): Fast processing of incoming requests via your preferred tools (Zendesk, Intercom, Freshdesk, social media).
- After-Sales Service & Dispute Resolution: De-escalating dissatisfied customers, managing returns, refunds, and order tracking with empathy and professionalism.
- Retention & Onboarding (Customer Success): Welcome calls for new clients, gathering feedback (NPS), and creating user guides (FAQ).
Contact
Have a question about this service? Send me an email.